Refund policy

This Refund Policy applies to customers located in the United States.

By placing an order, you acknowledge and agree to this Refund Policy.

1. 30-DAY RETURN WINDOW

Return requests must be submitted within 30 days of delivery.

Requests submitted after 30 days are not eligible for return or refund, except where required by applicable law.

2. IMPORTANT USE & SAFETY NOTICE

(PERSONAL WEAR DEVICES)

Our products are personal wellness devices intended for individual use and wear.

For safety, hygiene, and consumer protection reasons, we do not accept returns of products that have been worn or used beyond reasonable inspection.

A product is considered used if it shows evidence of wear or use, including but not limited to:

Visible signs of wear or prolonged use
Noticeable odor, residue, or contamination
Protective seals or labels removed
Scratches, damage, or altered condition

Reasonable inspection is permitted. This includes opening the package to visually examine the product without wearing or using it.

3. ELIGIBLE RETURNS

Returns are accepted only if all of the following conditions are met:

Product is unused and unworn
No signs of use beyond reasonable inspection
All original packaging, labels, and accessories are included
Product is returned in original condition
Proof of purchase is provided

Items that do not meet these criteria are not eligible for return.

4. NON-RETURNABLE ITEMS

The following items are not eligible for return:

Products that have been worn or used
Items showing signs of extended handling or use
Products damaged after delivery
Items missing original components or packaging
Gift cards
Final-sale or clearance items

5. EXPECTATION & RESULT DISCLAIMER

Refunds are not issued based on personal preference, subjective dissatisfaction, or lack of perceived results.

Individual experiences may vary, and outcomes are not guaranteed.

This does not limit your rights in cases of defective, damaged, or materially non-conforming products.

6. DEFECTIVE OR DAMAGED ITEMS

If your product arrives damaged or defective, you must contact us within 7 days of delivery.

Please include:

Order number
Clear photo or video evidence showing the issue

Based on our assessment, we may offer troubleshooting, a replacement, or a refund.

We may request reasonable troubleshooting steps before approving a replacement or refund.

7. HOW TO REQUEST A RETURN

To request a return, contact:

📧 support@arisevo.com

Please include your order number and reason for the request.

Unauthorized or unapproved returns will not be accepted.

8. RETURN SHIPPING

Customers are responsible for return shipping costs unless otherwise required by law.

Original shipping fees are non-refundable.

Return shipping costs may be deducted from the refund amount, where permitted.

9. REFUNDS

Approved refunds will be issued to the original payment method within 10 business days after inspection of the returned item.

Your financial institution may require additional time to process the refund.

10. PARTIAL REFUNDS

Partial refunds may be issued if returned items:

Show signs of handling beyond reasonable inspection
Are missing original packaging or accessories
Are returned in a condition different from original

11. NO EXCHANGES

We do not offer direct exchanges.

Customers may place a new order if desired.

12. DELIVERY & ADDRESS ISSUES

Customers are responsible for providing accurate shipping information.

We are not responsible for orders that are:

Delivered to the address provided
Refused by the recipient
Unclaimed or undeliverable
Returned due to incorrect or incomplete address

Reshipping may require additional payment.

13. RETURN & REFUND ABUSE

We reserve the right to refuse returns, refunds, or future service in cases of abuse, fraud, or excessive return activity.

14. CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact us before initiating a chargeback or payment dispute.

We reserve the right to contest disputes using:

Delivery confirmation
Proof of policy acceptance
Order and communication records
Product condition documentation

Accounts associated with fraudulent or abusive disputes may be restricted or banned.

15. CONTACT